Email support
Fast, organized inbox handling for everyday customer questions and order issues.
Customer support for growing ecommerce brands
Customer support for growing ecommerce brands
Kulmor Group helps ecommerce teams stay responsive, organized, and customer-friendly with managed email support, live chat coverage, Gorgias workflows, and flexible support operations across Albania and Tampa, Florida.
- Founder-led oversight and hands-on management
- Friendly agents with strong English communication
- Custom support setups with affordable monthly plans
Flexible support setup
Built for growing ecommerce teams
Give customers a reliable point of contact while your team stays focused on growth, operations, and retention.
Live chat
Friendly real-time coverage that helps customers stay confident while they shop.
Gorgias workflows
Support operations structured around the helpdesk tools ecommerce brands already use.
Albania + Tampa
Split operations that help create broader support coverage and responsive collaboration.
Hands-on support
Real support coverage built for busy ecommerce operations
Founder-led management, trained agents, and practical daily support that helps your brand stay responsive and organized.
Services overview
Support coverage shaped around real ecommerce needs
We focus on the channels and workflows that growing brands rely on most.
Email Support
Inbox management, customer replies, and queue organization handled with care and consistency.
Live Chat Support
Responsive chat coverage that helps customers get answers quickly while they browse and buy.
Call Support
Available as an additional paid option when your business needs direct phone coverage.
Gorgias Helpdesk Management
Support processes built around Gorgias for cleaner workflows, tagging, and follow-through.
Order & Shipping Support
Updates, tracking questions, delayed shipment follow-up, and order issue resolution.
Returns, Refunds & Exchanges
Clear communication around return windows, exchanges, and refund-related requests.
Customer Experience Support
Practical support workflows that keep communication helpful, polite, and aligned with your brand.
Overflow Support
Extra capacity for growing teams, busy seasons, and support spikes that need steady coverage.
Pricing
Simple, Flexible Pricing for Growing Ecommerce Brands
We handle your customer support so you can focus on growing your business.
Starter
$1,000 - $1,500 / month
Best for low-volume stores
- Email + live chat customer support
- Order management + returns handling
- Helpdesk setup + basic KPI tracking
- Designed for lower support volume
Recommended
Growth
$1,800 - $2,400 / month
Best for growing brands
- Dedicated support agent
- Omnichannel support (email, chat, social)
- Order management + returns handling
- KPI reporting (response time, CSAT, trends)
Pro
$2,500 - $3,200 / month
Best for scaling brands
- Full-time dedicated agent
- End-to-end customer support ownership
- Advanced KPI reporting + performance insights
- Slack channel + priority handling + weekend coverage
Why Kulmor
Built around hands-on support management
We focus on trust, communication, and day-to-day execution instead of generic outsourcing promises.
Careful recruiting and training
We stay involved in who joins the team and how they are prepared for customer-facing work.
Founder-led management
Support quality stays close to leadership, with practical oversight instead of a distant handoff.
Educated, experienced agents
Our approach emphasizes capable people who can communicate clearly and handle support with care.
Strong English communication
Customers get simple, friendly, professional responses that reflect well on your brand.
Flexible timezone coverage
Operations across Albania and Tampa create more flexibility for coverage hours and responsiveness.
Easy collaboration
We aim to be straightforward to work with, responsive to your team, and adaptable as needs change.